Citizen Helpdesks, Public Grievance Redressal & State Scheme Awareness
Operate high-volume citizen toll-free helplines, public grievance escalation systems, and state welfare scheme awareness campaigns for state government departments.
State governments require citizen-first BPO operations that handle heavy inbound call volumes in regional languages, track grievances through structured SLA frameworks, and provide scheme information to rural and urban populations.
NSBBPO Solution: Agents fluent in state vernacular languages providing inclusive citizen support.
NSBBPO Solution: Real-time ticketing dashboards with SLA escalation alerts and resolution tracking.
NSBBPO Solution: Proactive outbound awareness campaigns educating citizens about state welfare programs.
Yes, we recruit agents proficient in Hindi, Tamil, Telugu, Bengali, Marathi, Kannada, and more.